THANKS to our customers
High recommendation rate (Net Promoter Score) for Quality Austria
We would like to thank you today. We not only communicate the relevance of a continuous improvement process to our customers, but also try to live this important process ourselves on a daily basis. It is of utmost importance to us to continuously improve and develop ourselves. For this reason, a questionnaire is sent out after each audit in the field of system certification and after each qualityaustria training in the field of personal certification.
After conducting audits in the field of system and product certifications as well as after qualityaustria trainings, the respective contact persons or participants are asked to provide us with feedback online. What was perceived particularly positively, what are possible potentials for improvement?
Thank you to everyone who took the time to complete these short questionnaires. It is only through your honest feedback and constructive comments that we can become better.
One question in our questionnaires is "Would you recommend Quality Austria to others?". We are particularly proud of such positive feedback on this question!
We are very pleased to have achieved a NPS (Net Promoter Score) of an exceptionally high 65 in the area of personal certifications and trainings and a sensational 91 in the area of system certifications. NPS is an indicator developed by Fred Reichheld that measures the satisfaction of customers, business partners or employees based on the recommendation rate. The values can vary from industry to industry, but generally a value equal to or greater than 50 can be interpreted as "very good".
Continuous improvement is our top priority
"The willingness to recommend is an important factor in contact with customers, as it stands as a whole above the various touchpoints of the customer journey. Whether in relation to our training content, the competence of our employees, trainers and auditors, the general service or processing or preparation and follow-up. Therefore, we are all the more pleased with this extraordinarily positive result," comment the CEOs of Quality Austria, Christoph Mondl and Dr. Werner Paar. "This excellent result strengthens us in the fact that our lived professionalism, expertise and service quality are also perceived externally. Nevertheless, we see (business) life as an ongoing improvement process and would be pleased if you continue to give us your honest feedback!"
Did you already know?
Our qualityaustria auditors and trainers themselves mainly come from entrepreneurial practice and are experts in their fields. They have a profound knowledge of the subject, the industry as well as standards and convey these contents to our customers in a highly competent and practical way. This ensures that qualityaustria audits create added value and that contents are conveyed to our training participants in a competent and practice-proven way. From practice for practice!
